Managed IT Services For Southeast Michigan Businesses:

1

Systems and Processes - Quality systems and processes are required to consistently produce world class customer support. Without it, you are solely reliant on the quality of the engineer you are speaking with for each issue. According to an independent benchmarking company, Service Leadership, Cygnus Systems is in the top 5% of IT support providers in the U.S. for operational maturity.

2

Long-standing member of the community - We have been helping businesses in SE Michigan for over 3 decades. We are an established company that has a track record of successfully helping businesses like yours leverage technology to move their business forward.

3

Keeping IT Real - We take a humanistic approach to business we call Keeping IT Real. That is a value that we use when hiring people and implementing processes. We understand that at the end of the day, technology needs to serve the person. This helps us provide support in a manner that works for you and your employees.

4

Commitment to protecting your data - Cygnus takes the protection of your data and network seriously. We have a standardized cyber security stack that is specifically designed for companies with 10-100 employees. All our employees are trained on that security stack which helps us to drive our meantime to resolution down.

5

No tech work outsourced offshore - Our tech team is all based in the United States. Some of our competitors leverage offshore to help to reduce costs.

6

We answer our phones live - We strive to Keep IT Real. One way we do that is by answering our phones with a live human being rather than an automated phone system. Yes, we have the technology. We choose to take your call personally.

7

Knowledgeable team - We are collectively the most intelligent Managed IT Service Provider in the area. I can't prove that, and I wanted to see if you read through all the points. Seriously, we do have an experienced team that will take care of you. Period!